Shipping policy

Shipping Policy

Thank you for shopping with Pownestly. We are committed to providing a smooth shopping experience and delivering quality pet products to our customers across the United States.

Please read this Shipping Policy carefully to understand how we process and ship orders.

Contact Information

Store Name: Pownestly

Website: https://pownestly.com

Email: support@pownestly.com

Shipping Destinations

Pownestly currently ships throughout the United States.

At this time, we do not guarantee shipping to U.S. territories, military addresses (APO/FPO), or P.O. Boxes. If shipping restrictions apply to your order, we will notify you as soon as possible.

Order Processing

Orders are processed within 1 to 3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

During peak shopping periods, promotions, or holidays, processing times may be slightly longer.

Estimated Delivery Time

After processing, most orders are delivered within:

7 to 15 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • Shipping carrier performance

  • Weather conditions

  • Customs or security inspections

  • High shipping volumes

  • Local delivery conditions

  • Other unforeseen circumstances beyond our control

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

Tracking updates may take 2 to 5 business days to appear after shipment.

If you have not received tracking information within several business days after your shipping confirmation, please contact us at support@pownestly.com.

Multiple Shipments

To provide the fastest possible delivery, products in the same order may be shipped separately from different fulfillment centers.

If your order ships in multiple packages, you will receive separate tracking information for each shipment when available.

Shipping Costs

Shipping charges are calculated and displayed during checkout before payment is completed.

From time to time, Pownestly may offer free shipping promotions on eligible orders. Any applicable shipping offers will be clearly displayed on our website.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If you notice an error in your shipping address, please contact us immediately.

Once an order has entered processing or has been shipped, we may not be able to change the delivery address.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Lost Packages

If your package has not arrived within the estimated delivery timeframe, please contact us.

We will investigate the shipment with our fulfillment and shipping partners.

If a package is confirmed to be lost during transit, we will provide an appropriate resolution, which may include a replacement or a refund.

Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:

  • Check around your delivery location.

  • Ask household members or neighbors if they accepted the package.

  • Contact the shipping carrier.

If you still cannot locate your package, please contact us. We will assist you in investigating the delivery.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve your claim quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged item

  • Photographs of the packaging and shipping label

After reviewing your claim, we will determine the appropriate resolution, which may include a replacement or refund.

Order Changes and Cancellations

Orders may be changed or cancelled within 12 hours after they are placed.

Once an order has entered processing or has been shipped, it cannot be modified or cancelled.

Please refer to our Return & Refund Policy for information about eligible returns after delivery.

Delays Beyond Our Control

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including severe weather, transportation disruptions, carrier delays, or other unforeseen events.

Pownestly is not responsible for shipping delays caused by these circumstances, but we will work with our fulfillment partners to help resolve delivery issues whenever possible.

Questions

If you have any questions about this shipping policy or your order, please contact us.

Pownestly

Website: https://pownestly.com

Email: support@pownestly.com